Privacy Policy — The Scentique

Privacy Policy

Last updated: May 2025

At The Scentique, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. By using our website thescentique.pk, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Give Us

  • Name, phone number, and delivery address when you place an order
  • Email address if you contact us or subscribe to updates
  • Payment information (processed securely — we never store card details)

Information Collected Automatically

  • Browsing data — pages visited, time spent, clicks (via cookies)
  • Device information — browser type, device type, IP address
  • Referring website — how you found our store

2. How We Use Your Information

  • To process and deliver your orders
  • To send order confirmations and delivery updates via SMS/WhatsApp
  • To respond to your enquiries and provide customer support
  • To improve our website, products, and customer experience
  • To send you occasional offers and new product updates (only if you opted in)

3. How We Protect Your Information

Our website runs on Shopify, which is PCI-DSS compliant and uses industry-standard SSL encryption. All payment processing is handled by certified payment gateways. We never sell, rent, or share your personal information with third parties for marketing purposes.

4. Cookies

We use cookies to improve your browsing experience, remember your cart, and analyse site traffic. You can disable cookies in your browser settings, though some features of the site may not work as intended if you do.

5. Third-Party Services

We use trusted third-party services to run our store, including:

  • Shopify — our e-commerce platform
  • Courier partners — for order delivery (your address is shared with them only for delivery)
  • Google Analytics — anonymous website traffic analysis
  • WhatsApp — customer communication

6. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you
  • Ask us to correct or delete your data
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at zaidwaqar67@gmail.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

Contact

Questions about your privacy? Contact us at zaidwaqar67@gmail.com or via WhatsApp.