Track Your Order — The Scentique
Track Your Order
Excited about your The Scentique order? Here's how to track it every step of the way.
📦 Step 1: Wait for Your Dispatch Notification
Once your order is packed and handed to our courier, we'll send you a tracking number via SMS or WhatsApp within 1–2 business days of placing your order.
Make sure your phone number is entered correctly at checkout so you receive the update.
🔍 Step 2: Track with Your Courier
We ship with trusted Pakistani courier services. Once you have your tracking number, you can check your parcel's status directly on the courier's website or app.
If you're unsure which courier your parcel was dispatched with, just message us on WhatsApp with your order number and we'll tell you immediately.
💬 Step 3: Contact Us for Help
If your tracking number isn't updating, your parcel seems delayed, or you have any delivery concern — please contact us right away. We monitor every order and will follow up with the courier on your behalf.
The quickest way to reach us is WhatsApp. Have your order number ready and we'll resolve it fast.
🗓️ Delivery Timeframes
| City | Expected Delivery |
|---|---|
| Karachi | 1–2 business days |
| Lahore | 2–3 business days |
| Islamabad / Rawalpindi | 2–3 business days |
| Other major cities | 3–4 business days |
| Remote areas | 4–5 business days |
These are estimates. Actual delivery times may vary depending on courier load and your location.
❓ Common Questions
I placed an order but haven't received a tracking number yet
Tracking numbers are sent within 1–2 business days. If it's been longer, please WhatsApp us with your order details and we'll check immediately.
My tracking shows delivered but I haven't received anything
This can happen occasionally. Please check with neighbours, building security, or family members first. If the parcel is genuinely missing, contact us right away and we will resolve it.
Can I change my delivery address after placing an order?
Yes — but only if your order hasn't been dispatched yet. Contact us on WhatsApp as soon as possible with your new address.