Contact Us — The Scentique
Contact Us
We're a small, passionate team and we genuinely love hearing from our customers — whether you need help with an order, want fragrance advice, or just want to say hello. Reach out through any of the channels below and we'll get back to you quickly.
📱 WhatsApp (Fastest Response)
The quickest way to reach us. We're available on WhatsApp 7 days a week, 9am–9pm PKT.
You can use WhatsApp to:
- Place an order or ask about a product
- Track your delivery
- Request a return or exchange
- Get personalised fragrance recommendations
For detailed queries, complaints, or bulk orders, email us at:
We aim to respond to all emails within 24 hours.
📍 Based In
Karachi, Pakistan
Online orders only — we do not have a walk-in retail store.
Helpful Links
- Frequently Asked Questions — Find instant answers to common questions
- Returns & Refund Policy — Understand our 15-day return process
- Shipping & Delivery — Delivery times and tracking info
- Fragrance Guide — Help choosing your perfect scent
Business Hours
| Day | Hours (PKT) |
|---|---|
| Monday – Saturday | 9:00 AM – 9:00 PM |
| Sunday | 12:00 PM – 6:00 PM |
Orders placed outside business hours are processed the next working day.